All FAQs

testing FAQ 23 Sept Qn 1

What has changed with this new NAN SUPREMEPRO H.A. formula?

Replacing NAN OPTIPRO H.A., NAN SUPREMEPRO H.A. is our most advanced formula which now contains 5 types of Milk oligosaccharides in a proprietary blend - 5-MO Complex™. We are the first and only formula with 5-MO Complex™.

Other improvements include optimized level of Gentle OPTIPRO H.A. Protein, 2.5 times increase in DHA & ARA, while we continue to provide our extensively studied BIFIDUS BL Probiotics and other key nutrients to nourish your child's every possible.

What is GENTLE OPTIPRO H.A. and how is it different from current OPTIPRO H.A. ?

Gentle OPTIPRO H.A. is the improved version of OPTIPRO H.A, with the level being optimized. The Gentle OPTIPRO H.A. in our NAN SUPREMEPRO H.A. is our exclusive, optimized protein blend obtained through a special treatment that breaks down the milk protein (partially hydrolyzed protein), making it easy to digest and hypoallergenic (reducing the risk of allergies). Do note that not all partially hydrolyzed protein are the same.

Is NAN SUPREMEPRO H.A. sold in Singapore the same as NAN formulation sold in other countries, for example Malaysia or Australia?

Our new NAN SUPREMEPRO H.A. sold in Singapore is from Switzerland and has been made specifically for Singapore market, It is different from the formulation sold in Australia and Malaysia. Our formulation provides 5-MO Complex^TM, as well as one of the highest levels of DHA and ARA among growing up milk brands in Singapore. Our formulation is Halal-certified, sucrose-free, and is officially distributed by Nestle Singapore with high quality checks, controlled and monitored logistics chain.

How do I make the transition from old to the new formula?

Our new formula is safe for your baby, so is switching from one formula to another is safe. However, some babies may detect slight changes in taste or experience gastrointestinal issues when the transition is immediate. This is normal and symptoms should be minor and temporary.

Please be guided by your baby. They adapt better when changes are introduced gradually. You can start by alternating between the old and new formula, gradually replacing 1 feed per day and slowly increase the number of new milk feed. This will give your child’s digestive system time to process and gradually get used to the new formula. If your child is not tolerating the change, please slow down the transition as some babies may take up to 2 weeks to transit.

We recognise that changing your baby’s formula can be stressful. Read here to find out more about managing transitioning. If you have further questions, you can contact us at 800 601 1633 or email us at Baby.Club@sg.nestle.com

What is the difference of the NAN formulation between Australia and Singapore?

Nestle SG does not distribute NAN SUPREMEPRO or any other formulas from the Australia market. While the name may sound similar, the formulation is totally different.

Our new NAN SUPREMEPRO H.A. from Switzerland has been made specifically for Singapore market and provides 5-MO Complex^TM as well as one of the highest levels of DHA and ARA among growing up milk brands in Singapore. The recipe is Halal certified, sucrose-free, and imported by Nestle SG directly from the plant with quality checks and controlled/monitored logistics chain.

SUPREMEpro 3 formulation from Australia is a non-halal recipe that does not contain 2'. FL, 5-MO complex, DHA & ARA.

What is the difference of the NAN formulation between Malaysia and Singapore?

Our new NAN SUPREMEPRO H.A. has been made specifically for Singapore market and is different from the formulation sold in Malaysia. Our formulation provides 5-MO Complex^TM, as well as one of the highest levels of DHA and ARA among growing up milk brands in Singapore. Our formulation is officially distributed by Nestle Singapore with high quality checks, controlled and monitored logistics chain.

SUPREME 3 formulation from Malaysia does not contain 2'-FL and 5-MO Complex.

What is Nestle Baby Club's Careline Number?

Our careline numbers are 6411 9965 or 6496 9984

What to expect when I am changing to a H.A. formula?

As children’s tummy can be very sensitive to changes in their environment and diet, so when transitioning your child to a new feed you may notice a change in their bowel habits. This may be a change in smell, colour, frequency, texture or all of the above!

It’s important to keep an eye out for signs of intolerance but do note that you should also give your baby some time to adapt to the new feed. This can be up to 2 weeks. Read here to find out more about managing transitioning.

Is there any formulation/recipe change due to this move?

Yes, our formulations are upgraded based on the latest science and research. For the details on the changes, you can contact us at 800 601 1633 or email us at Baby.Club@sg.nestle.com